This article addresses possible solutions on having trouble signing up for Vidyo.ai and not receiving the verification email -
- Check your Spam Folder - The verification email may have been mistakenly sent to your spam folder.
- Disable your browser's pop-up blocker - The verification email may open in a pop-up window, so make sure your pop-up blocker is disabled.
- Verify link validity (it only lasts for few minutes) - The verification link is only valid for a short period of time, so make sure to click on it as soon as possible.
- Try a different email address - Your email provider may be blocking or filtering emails from Vidyo.ai.
- Contact support - If none of the above steps work, contact the Vidyo.ai support team for further assistance.
Hope you were able to verify your email and signup.
Please raise a ticket if the above did not work for you. We'll act on it on priority.
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