Why Have My Video Projects Disappeared/ Data Retention Policy

We understand that your video projects are important to you. This guide explains our data retention policy to help you make the most of your account and plan accordingly.

Why We Have a Data Retention Policy

Our data retention policy helps us maintain system performance and keep our service running smoothly and efficiently for all users.

Project Video Retention

For Paid Users

• Your project videos remain available for 90 days from the upload date.
• Example: If you upload a video on July 16th, it will be accessible until October 15th.

For Free Users

• Your project videos stay accessible for 7 days from the upload date.
• Example: If you upload a video on July 16th, it will be available until July 23rd.

Downloaded Clips Retention (Paid Feature)

For Paid Users

• Downloaded clips are available for 180 days from the video's upload date.
• This extended period allows you to schedule clips for up to 3 months without issues.
• Example: If you upload a video on July 16th, the downloaded clips will be available until January 12th of the following year.

For Free Users

• Downloaded clips follow the same 7-day retention policy as project videos.
• Example: If you upload a video on July 16th, any downloaded clips will be available until July 23rd.

Tip for Managing Your Data

1. Check your accounts: We have reminders set within the platform itself to let you know which video projects are expiring and how many days you have left as well.
   
   Note: Our team is actively working on providing options to extend data retention in the near future. We understand the importance of long-term access to your projects and are committed to improving your experience.

Need Help?

If you have any questions about our data retention policy or need assistance managing your video projects, please don't hesitate to contact our support team. We're here to help!